Connectivity to Rithmic-Amp issue

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SuperDriveGuy
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Connectivity to Rithmic-Amp issue

Post by SuperDriveGuy » Mon Jun 24, 2019 8:37 am

Hi ,
  I am unable to connect to Bookmap using Rithmic datafeed. Issue is from before 09:00 CEST(Central European Summer Time).

 The same connection to Rithmic works fine through NinjaTrader 8. AMP has already confirmed everything is OK at their end.

 I have emailed support, but the automatic reply states that support is only available between Mon-Fri 09:00 CET - 23:00 CET and that was an hour ago!

Thanks,

Gilbert
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Re: Connectivity to Rithmic-Amp issue

Post by Gilbert » Mon Jun 24, 2019 9:13 am

Hi.

We are looking into this. I'll email you back.

SuperDriveGuy
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Re: Connectivity to Rithmic-Amp issue

Post by SuperDriveGuy » Mon Jun 24, 2019 10:16 am

Hi Gilbert/Sandra,
  Thanks for your help.

  The issue has now been resolved by your suggestion to change the Gateway to Default(from my previous setting of US East) in the Rithmic connection settings.

Thanks!
 

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