Having an issue with Cloud notes on certain subscriptions

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dmavro
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Having an issue with Cloud notes on certain subscriptions

Post by dmavro » Sat Jul 17, 2021 9:31 pm

Im having an issue getting Soybeans to work with my local Cloud Notes. I currently use Tradestation to create my CSV files and they work with all other contracts ive subscribed to since i started using Notes in beginning of year. Originally, I thought it might be due to the fact that Soybeans are still quoted in fractions even though my CSV files prices have decimals. So i also set up notes for Corn and Wheat and they wont how anything either.

But then i added them for the 30yr Bond (also quoted in fractions) but that worked fine.

Each time i try any of the contracts that wont work i can see the files load in Bookmap but nothing ever shows up in columns. Im stumped

Any input would be appreciated.

Thanks,

Dean

Helena
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Re: Having an issue with Cloud notes on certain subscriptions

Post by Helena » Sun Jul 18, 2021 3:24 pm

Hi,
Could you please send csv file you try to download and the full screenshot from the Bookmap chart to support@bookmap.com ?

dmavro
Posts: 33
Joined: Thu Sep 24, 2020 9:20 pm
Been thanked: 1 time

Re: Having an issue with Cloud notes on certain subscriptions

Post by dmavro » Sun Jul 18, 2021 9:38 pm

Helena wrote:
Sun Jul 18, 2021 3:24 pm
Hi,
Could you please send csv file you try to download and the full screenshot from the Bookmap chart to support@bookmap.com ?

Will do. Thanks!

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