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BM crashing in last hour 3 days in a row
Posted: Tue Jan 11, 2022 12:00 am
by 855captainsway
hey there, loving bookmap other than this issue.
i'm running BM on an Imac with 40gb's of RAM, so memory shouldnt be a problem.
BM runs well all day then in the last hour of trading (USA market) it starts to freeze up my Interactive Brokers TWS that i use to submit orders off of.
i have to close both and restart.
any suggestions on how to fix it?
thanks
Aaron
Re: BM crashing in last hour 3 days in a row
Posted: Tue Jan 11, 2022 12:24 pm
by Andry API support
Hi Aaron, can you please send your logs.
Re: BM crashing in last hour 3 days in a row
Posted: Wed Jan 12, 2022 2:30 am
by 855captainsway
How do i do that? ty
Re: BM crashing in last hour 3 days in a row
Posted: Wed Jan 12, 2022 9:02 am
by Andry API support
Logs are usually located at Bookmap\Logs folder at the disk Bookmap is installed at. Typical location for Windows is
"C:\Bookmap\Logs"
There are 'common' and 'trading' logs (the log name contains either). We need common logs.
Re: BM crashing in last hour 3 days in a row
Posted: Thu Jan 13, 2022 9:36 pm
by 855captainsway
i'm using a mac. this is the contents folder for bookmap. where are the logs pls? ty
BM is causing my computer to crash in final hour unless i close it midday and restart
- Screen Shot 2022-01-13 at 1.34.38 PM.png (156.76 KiB) Viewed 19328 times
Re: BM crashing in last hour 3 days in a row
Posted: Fri Jan 14, 2022 1:57 pm
by Andry API support
Open Bookmap and try
File -> Open User Folder
is Logs folder there?
Re: BM crashing in last hour 3 days in a row
Posted: Mon Jan 17, 2022 3:21 pm
by 855captainsway
ok i shared the last few days worth of logs, thanks!
Re: BM crashing in last hour 3 days in a row
Posted: Tue Jan 18, 2022 1:26 pm
by Andry API support
it starts to freeze up my Interactive Brokers TWS that i use to submit orders off of.
So IB starts freezing, not Bookmap? Or both Bookmap and IB?
I'm running BM on an Imac with 40gb's of RAM
But our logs show that you only have 8GiB of RAM total. Did you run it on a different computer? Or is there some misunderstanding? Could you please clarify Imac model?
Re: BM crashing in last hour 3 days in a row
Posted: Wed Jan 19, 2022 4:11 am
by 855captainsway
today bookmap crashed with no warning early in the day. usually what happens is in the last hour of trading day, computer will start to lag, and then get worse and worse until bm or IB freezes. pretty sure its Bookmaps fault because as long as i restart midday, i dont have a freezing problem.
its def 40gb
Re: BM crashing in last hour 3 days in a row
Posted: Wed Jan 19, 2022 10:54 am
by Andry API support
Next time it starts lagging please open the Activity Monitor (Go > Utilities > Activity Monitor) and make screenshots of CPU and Memoty tabs.