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Bitmex Connectivity

Posted: Thu Oct 17, 2019 1:38 pm
by frukiz
Hey all, looking for some understanding and help , i have recently subscribed and i am having some issues connecting to bitmex data, it keeps disconnecting...? Anyone having similar issues? 

https://ibb.co/pjGcwgQ



 

Re: Bitmex Connectivity

Posted: Thu Oct 17, 2019 1:44 pm
by AndreyR
Hi frukiz,
it has been reported by some users and we're figuring this one out. We need your Bookmap version and your latest BitMEX session log file (log are in Bookmap/Logs folder).

Re: Bitmex Connectivity

Posted: Thu Oct 17, 2019 1:55 pm
by frukiz
AndreyR wrote:
Thu Oct 17, 2019 1:44 pm
Hi frukiz,
it has been reported by some users and we're figuring this one out. We need your Bookmap version and your latest BitMEX session log file (log are in Bookmap/Logs folder).

Appreciate the quick response

Cant find the logs folder ( is it located at the default installation folder? )

pic: https://ibb.co/8bNhZ9d

Re: Bitmex Connectivity

Posted: Thu Oct 17, 2019 1:57 pm
by AndreyR
s it located at the default installation folder?
C:\Bookmap\Logs
And your Bookmap version/build please (Help -> About -> Version ... build ...)

Re: Bitmex Connectivity

Posted: Thu Oct 17, 2019 2:08 pm
by frukiz
Bookmap version 7.00 Build 82

and the txt log file:

https://pastebin.com/7Xijfpj5
 

Re: Bitmex Connectivity

Posted: Thu Oct 17, 2019 4:38 pm
by AndreyR
Please update your BitMEX adapter to v0.6.5 (Settings -> Manage plugins -> Installed -> bitmex-adapter -> update).
If the issue still exists let me know and send me your latest log. We are not absolutely sure the issue is on our side so it takes time to figure that out.

Re: Bitmex Connectivity

Posted: Fri Oct 18, 2019 12:42 pm
by frukiz
AndreyR thanks for the support but the even with the updated version still has issues connecting.

heres the log: https://pastebin.com/TmyQSMfc

 

Re: Bitmex Connectivity

Posted: Fri Oct 18, 2019 12:49 pm
by AndreyR
Hi frukiz,
while we're testing the fix you can use a testing adapter which is expected not to reconnect unless there are some serious issues on the BitMEX side. I'll send you the guide in a private message.

Re: Bitmex Connectivity

Posted: Mon Nov 11, 2019 12:25 am
by ErPa
Hello, I'm having the same problem, could you help me solve? I was using the bookmap normally with Bitmex and suddenly stopped working and can no longer connect with Bitmex.

How to solve Bitmex connectivity problem?

Re: Bitmex Connectivity

Posted: Mon Nov 11, 2019 8:53 am
by AndreyR
Hi ErPa,
an updated version will be available today (I'll let you know in this topic).