Unable to Open Workspace after changing data credentials

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Tropical
Posts: 1
Joined: Thu Feb 06, 2020 2:47 pm

Unable to Open Workspace after changing data credentials

Post by Tropical » Thu Feb 06, 2020 3:25 pm

Hi, I'm wondering if this is a bug. I'm using the 7 beta.  I spent a lot of time to configure my workspace. Now I have a new Rithmic login and I'm unable to open my workspace, getting the message "Platform Rithmic, Connection stored in workspace not found)

AndreyR
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Re: Unable to Open Workspace after changing data credentials

Post by AndreyR » Fri Feb 07, 2020 11:14 am

Hi Tropical,
some ways to bring your settings back:
1) open your workspace file with a text editor, find the username field and change its value to your new login.
Pls notice if you have multiple connections you'll have more than one structure like
"activeConnections": [
{
"providerType": "*****",
"username": "****",
*****
}
]
so make sure you're making it for the right provider.
2) if you have only one connection load your old workspace and after getting a warning message subscribe to the instruments you had been subscribed to before you changed your login (if you need the subscriptions list open your workspace file with a text editor and find the "subscriptions" structure). Your instruments settings should be imported from your old workspace.

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