This is challenging. I emailed Bookmap support, and was told the following:
Please review this article
about all supported market data providers in Bookmap.
You are able to connect a single occurrence of Rithmic in Bookmap without the actual API.
Please note that APM has just shut down all paper trading accounts today to avoid double charges. That might be part of the problem. But it's not a bug, just something AMP decided to do.
Please contact Rithmic support to ask to reenable the paper trading account for you.
So I will contact Rithmic, however note that I am not using AMP. I am using a proprietary company, Earn 2 Trade, and this stopped working on April 30, like many others. Even trying to access with just one connection, it did not connect, and when I attempt to connect using Sierra Charts (single log-on occurrence) or Ninja (single log-on occurrence), I do not have this issue.
I specifically changed to the beta version, since Bookmap stated you could still log-in via Rithmic and Bookmap using the API (dual log-on occurrence). Even when trying to connect with a single log-on occurrence, I was unable to get Bookmap to load.
Extremely frustrating! I will go back to the production version and see if I am able to get connected, and also contact Rithmic directly. Although I believe this is something within Bookmap. It is frustrating to see such a "cut and paste" response from Bookmap support, that took nearly a day to provide a response, and then after I responded back, no further communication other than the above which came too late in the day to even respond to.
Bookmap support, please provide usable resolutions for these issues, after all paying for the service and not receiving adequate support is extremely frustrating.