Rithmic ongoing issues
Posted: Sat May 02, 2020 1:46 am
I wanted to update my saga, which I posted on another thread, but figured I would start a fresh thread.
Thursday, April 30, 2020, my Bookmap feed stopped mid-day during trading. Connection lost. Keep in mind, I was not logged into Rithmic dashboard at the time, so no dual log-on occurrence.
1. I am not using a "broker", I am using Earn2Trade for my data feed supplied by Rithmic.
2. I was not logged into Rithmic at the time of lost connection, and had been connected until that point.
3. I was using the "production" version of Bookmap until that point
I read the email from both Earn2Trade and Bookmap regarding the CME changes, etc.
4. Uninstalled Bookmap 7.0 (Production)
5. Installed Bookmap 7.1 (Beta) as instructed via the video that was in an email from Bookmap
6. Configured the connection as the video instructed. Rithmic connected in Bookmap
7. Attempted to subscribe to the instrument as a test (ESM0) just like the video.
This did not, does not work, and will not "subscribe". I have been trying to load the last day and a half. The issue is not Rithmic. I have tested connection to Rithmic on Sierra charts (no issue, connected and took a trade both on the sim account and the real account for Earn2Trade). I tested the connection on NinjaTrader, it also connected.
Bookmap's response was inadequate referring to AMP being the issue. I am NOT using AMP, and not sure why the support specialist mentioned AMP when I never mentioned AMP? Then I was told to contact Rithmic.
The issue does not appear to be on Rithmic. I was told to ask for "Maz Session Count for Orders" which I do not know why I would need that if I am using only one single log-on occurrence at a time.
I am willing to upgrade to Global+, but need some assurance that this issue is resolved from Bookmap. I am perfectly fine trading and being logged into a single occurrence at a time.
But it seems the API work around is not working as intended, and Bookmap is passing this off as either a Rithmic issue, or a broker issue.
Either way I am stuck, and beyond frustrated losing essentially half a day of trading, which not the crux of the issue, the real issue is a lack of clear direction and guidance from Bookmap and what appear to be lame "cut and paste" responses. Instead of actually trying to determine the actual issue, it's assumed it must be on the side of the trader, their broker or Rithmic.
It would have been more reassuring to know that support had eliminated all variables before just directing me to contact my broker, and Rithmic.
To say the least I am very disappointed, and as mentioned very frustrated.
Thursday, April 30, 2020, my Bookmap feed stopped mid-day during trading. Connection lost. Keep in mind, I was not logged into Rithmic dashboard at the time, so no dual log-on occurrence.
1. I am not using a "broker", I am using Earn2Trade for my data feed supplied by Rithmic.
2. I was not logged into Rithmic at the time of lost connection, and had been connected until that point.
3. I was using the "production" version of Bookmap until that point
I read the email from both Earn2Trade and Bookmap regarding the CME changes, etc.
4. Uninstalled Bookmap 7.0 (Production)
5. Installed Bookmap 7.1 (Beta) as instructed via the video that was in an email from Bookmap
6. Configured the connection as the video instructed. Rithmic connected in Bookmap
7. Attempted to subscribe to the instrument as a test (ESM0) just like the video.
This did not, does not work, and will not "subscribe". I have been trying to load the last day and a half. The issue is not Rithmic. I have tested connection to Rithmic on Sierra charts (no issue, connected and took a trade both on the sim account and the real account for Earn2Trade). I tested the connection on NinjaTrader, it also connected.
Bookmap's response was inadequate referring to AMP being the issue. I am NOT using AMP, and not sure why the support specialist mentioned AMP when I never mentioned AMP? Then I was told to contact Rithmic.
The issue does not appear to be on Rithmic. I was told to ask for "Maz Session Count for Orders" which I do not know why I would need that if I am using only one single log-on occurrence at a time.
I am willing to upgrade to Global+, but need some assurance that this issue is resolved from Bookmap. I am perfectly fine trading and being logged into a single occurrence at a time.
But it seems the API work around is not working as intended, and Bookmap is passing this off as either a Rithmic issue, or a broker issue.
Either way I am stuck, and beyond frustrated losing essentially half a day of trading, which not the crux of the issue, the real issue is a lack of clear direction and guidance from Bookmap and what appear to be lame "cut and paste" responses. Instead of actually trying to determine the actual issue, it's assumed it must be on the side of the trader, their broker or Rithmic.
It would have been more reassuring to know that support had eliminated all variables before just directing me to contact my broker, and Rithmic.
To say the least I am very disappointed, and as mentioned very frustrated.