How to report your Bookmap API issues

Custom indicators, trading strategies, data export and recording and more...
AndreyR
Posts: 152
Joined: Mon Jul 09, 2018 11:18 am
Has thanked: 9 times
Been thanked: 37 times

How to report your Bookmap API issues

Post by AndreyR » Wed Apr 17, 2019 12:21 pm

Please follow these simple steps to report your issues. Doing so will avoid unnecessary questions and will speed up issue resolution.

1) Specify your Bookmap version and build number any time you report an issue.
where to find: Bookmap -> Help -> About -> Version ?.?.?. build ???
example: Version 7.0.0 build 14

2) Submit your FULL log if you have one. Attach it to your post or use the 'Insert code' tag.
where to find: your console or IDE console or *.log file at C:\Bookmap\Logs
example:

Code: Select all

your log here

3) if you believe something in your code might cause the issue please submit your FULL code. Use the 'Insert code' tag.
If you do not want to show your FULL code at the forum please simplify to a point where you are comfortable with sharing it but the problem still exists in it.
where to find: your classes
example:

Code: Select all

your code here