Please contact the FCM/IB who issued your login id for assistance

joeldg
Posts: 1
Joined: Mon Apr 03, 2023 4:15 pm

Please contact the FCM/IB who issued your login id for assistance

Post by joeldg » Tue Apr 04, 2023 12:10 am

seeing this log line in the rithmic log, can't log into anything other than paper trading.  Tested on two machines (mac & windows). edit-also tried with "R|Trader" and it is saying the same thing.  I got two of the emails saying my Rithmic login was created so I assume it is a failure there.

1680566209.384000 [11096] [10380] : R | API+ 11.2.0.0 : AlertInfo : ||Market Data Connection Login Failed.  Please contact the FCM/IB who issued your login id for assistance.|5|1|13|permission denied

Zack
Posts: 135
Joined: Mon Jun 11, 2018 12:41 pm
Been thanked: 23 times

Re: Please contact the FCM/IB who issued your login id for assistance

Post by Zack » Sun Apr 09, 2023 2:13 pm

Please reach out to [email protected]

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