Heatmap bug

Market data, Trading, Technical support, Features requests, etc
latnemele
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Heatmap bug

Post by latnemele » Wed Nov 11, 2020 4:14 am

I ran into a heatmap scale bug.
The live feed includes a gap when the 6E CME market was closed for 1 hour. Whenever the gap is included in the heatmap the it's scale does not make sense. Let me know if sending you the data feed will make fixing this easier. I experience this for all symbols.

Is it possible to not update the heatmap scale when no new market data is being received?

Here's a video of the bug: https://i.imgur.com/53AU7Kj.mp4

PS: I think I've earned the title of "bug bounty hunter"  :P
Sorry if it's too much. I'm a software developer so I have an eye for edge cases.

AndreyR
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Re: Heatmap bug

Post by AndreyR » Wed Nov 11, 2020 9:37 am

Thank you so much. It would be great if you could reproduce that while replaying a feed file. We need the file to reproduce the bug and to fix it.

latnemele
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Re: Heatmap bug

Post by latnemele » Wed Nov 11, 2020 6:04 pm

AndreyR wrote:
Wed Nov 11, 2020 9:37 am
Thank you so much. It would be great if you could reproduce that while replaying a feed file. We need the file to reproduce the bug and to fix it.
Sounds good, I save all feed files so it shouldn't be a problem.

I'll send an email to support with the feed file later today.

latnemele
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Re: Heatmap bug

Post by latnemele » Mon Nov 16, 2020 6:24 am

Hi @AndreyR I sent you an email with the data feed last Friday & some pointers on how to reproduce the heatmap bug. Let me know if you need anything else.

AndreyR
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Re: Heatmap bug

Post by AndreyR » Mon Nov 16, 2020 7:13 am

Hi latnemele,
thank you so much.

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