Rithmic issues

Market data, Trading, Technical support, Features requests, etc
qamar_idrees
Posts: 3
Joined: Fri Jun 17, 2022 5:08 pm

Rithmic issues

Post by qamar_idrees » Fri Jun 17, 2022 5:15 pm

Hello, I'm new to Bookmap. I brought the Rithmic CME market data subscription and connected it to my bookmap platform. I'm not sure what's going on but I'm not getting the data. Can somebody tell me what's going on. I'm just mostly getting a black screen with a few lines. 

Edit: Problem Solved.
Attachments
Rithmic Bookmap Issue.png
Rithmic Bookmap Issue.png (155.65 KiB) Viewed 6633 times
Last edited by qamar_idrees on Fri Jun 17, 2022 8:53 pm, edited 1 time in total.

Svyatoslav
Site Admin
Posts: 276
Joined: Mon Jun 11, 2018 11:44 am
Has thanked: 2 times
Been thanked: 31 times

Re: Rithmic issues

Post by Svyatoslav » Fri Jun 17, 2022 8:45 pm

Hi. You've subscribed to an expired instrument, ESM2 expires today, so there is very little activity by now. Use ESU2 instead (just enter it in the subscription dialog into the Symbol field)

qamar_idrees
Posts: 3
Joined: Fri Jun 17, 2022 5:08 pm

Re: Rithmic issues

Post by qamar_idrees » Fri Jun 17, 2022 8:53 pm

Thank you. It's working now. 

jch16699
Posts: 1
Joined: Tue Aug 29, 2023 7:20 pm

Re: Rithmic issues

Post by jch16699 » Fri Sep 01, 2023 7:07 am

Hello,

New to Bookmap.  Connected R Trader Pro and Rithmic. Everything works fine (I even see the account balance in the Settings) except it keep denying or not recognizing the symbols like ESU3 or NQU3 etc. 

This is apparently not an isolated case. So what is the antidote?

Thanks in advance

Andry API support
Posts: 538
Joined: Mon Jul 09, 2018 11:18 am
Has thanked: 22 times
Been thanked: 83 times

Re: Rithmic issues

Post by Andry API support » Fri Sep 01, 2023 7:36 am

keep denying or not recognizing
Can you add more detail to your description please? If you see something is wrong please make a full screen shot and add logs to your message.

Post Reply