Problem Connection to Binance Exchange

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wurzbwlgdnzghbr
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Joined: Thu Nov 17, 2022 12:28 pm

Problem Connection to Binance Exchange

Post by wurzbwlgdnzghbr » Fri Nov 18, 2022 6:28 am

I downloaded Bookmap yesterday (Mac), but the connection to Binance is not working. Any other exchange like Bybit, Bitget, etc will work.
Error message is "fatal error". Maybe someone has a tip for me. Thanks! Tom

PS I live in Austria

Helena
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Re: Problem Connection to Binance Exchange

Post by Helena » Fri Nov 18, 2022 9:33 am

Hi,
Please send us by email to [email protected] the screenshot of the error message you get.
Also please send the last common log file from Bookmap->Logs folder. To find Logs folder please open in Bookmap application menu File->Open user folder.

wurzbwlgdnzghbr
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Re: Problem Connection to Binance Exchange

Post by wurzbwlgdnzghbr » Fri Nov 18, 2022 10:03 am

Hi Helena,
I send you the mail

Helena
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Re: Problem Connection to Binance Exchange

Post by Helena » Fri Nov 18, 2022 10:08 am

Hi,
Thank you! I see your email. We will check and I will answer you by email.

bertrich123
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Joined: Thu Dec 01, 2022 12:38 pm

Re: Problem Connection to Binance Exchange

Post by bertrich123 » Tue Dec 13, 2022 9:25 pm

Hi , I have the same issue.   What was the fix?
 

andreadea
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Joined: Tue Dec 13, 2022 2:00 pm

Re: Problem Connection to Binance Exchange

Post by andreadea » Wed Dec 14, 2022 8:44 am

Me too, same problem

Svyatoslav
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Re: Problem Connection to Binance Exchange

Post by Svyatoslav » Wed Dec 14, 2022 9:12 am

Hi. Binance decided to block US customers from accessing their API. They were rolling out the changes over some interval of time, but looks like right now it's affecting most users. This is outside of our control since their services will simply block your request if you are in certain countries.

saidaldirra7
Posts: 1
Joined: Fri Jul 28, 2023 6:30 am

Re: Problem Connection to Binance Exchange

Post by saidaldirra7 » Fri Jul 28, 2023 6:33 am

Hi!
I read your messages of 2022, and I have recently installed bookmap and I have the same probelm. It shows a message which says: 'Please check your internet connection. Unable to login. Can't access to binance , please check if nothing is blocking the access to https://api. binance.com.

Any clarification please?

Of course I have checked my internet connection and is OK...

abhishekm
Posts: 2
Joined: Fri Jun 24, 2022 9:57 am

Re: Problem Connection to Binance Exchange

Post by abhishekm » Fri Jul 28, 2023 7:52 am

Hello,

Thank you for getting in touch.

Please send us the following information via email to [email protected]:

A screenshot of the error message you received.

The last common log file from the Bookmap->Logs folder. To locate this folder, open the Bookmap application menu and go to File->Open user folder.

Svyatoslav
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Re: Problem Connection to Binance Exchange

Post by Svyatoslav » Fri Jul 28, 2023 12:14 pm

I didn't recheck, but I don't see why Binance would undo their decision. If they don't want to allow US - it remains blocked. So not sure I understand the question. Message tells you that you can't reach Binance, but it does not know if that's because you have Binance blocked (bad connection) or if Binance blocked you (you are in US).

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