L1 Tech Support Agent
We are currently looking to hire a 1st Level Tech Support Agent to join our growing team and cover US time zones.
This role is 100% remote and includes shifts.
Responsibilities
As a 1st level customer support agent, your tasks will focus on looking after, supporting, and advising our international customers from the crypto, stocks, and futures trading environment.
You will receive functional and technical inquiries and faults via live chat, by email, and occasionally by telephone. You will process them independently or conscientiously forward them to the right contact person.
Required skills and experience
Background in Computer Science, Economics, Finance, or another related field
Experience in customer support, ideally for software products
Technical interest in complex software is desirable
Good command of English, both written and verbal
Solution-oriented mindset
Structured way of working
Team spirit
Commitment
The below would be considered an advantage:
Interest or experience in trading financial instruments, such as crypto or futures
A second foreign language
What We Offer
Fully remote work environment
Paid annual leave and sick leave
Equipment and software reimbursement, with flexible options to suit your needs
Opportunities for professional development, including language courses and training programs
A collaborative, international team and a supportive work culture
Hiring process
The hiring process consists of 3 steps:
After applying, successful candidates will be asked to answer a short questionnaire
Those who pass the first stage will be required to complete a paid test task
Interview with our team
Join Our Team at Bookmap
Submit your application today and be part of our dynamic team. We're looking for talented individuals passionate about creating a cutting-edge trading experience. Apply now and help us shape the future of trading technology!