Bookmap Knowledge Base

Bookmap Knowledge Base

  • User Guide
  • Add-ons
  • Java API

›11. Errors

1. Introduction to Bookmap

  • Bookmap Knowledge Base
  • Bookmap® Connectivity
  • Software Versions
  • Bookmap System Requirements

2. Getting Started

  • Register And Download Bookmap
  • Visit Bookmap Portal
  • Enter Your License Key
  • Select A Run Mode
  • Connect To A Broker Or A Data Provider
  • Install An Adapter
  • Connect To Own Data Source
  • Subscribe To An Instrument
  • Open The Main Window
  • Activate Bookmap Offline
  • Add-ons Manager

3. Setting Up & Operating Bookmap

  • Tabs
  • Heatmap. Main Chart
  • Columns

4. Trading

  • Trading with Bookmap
  • Order Types
  • Orders Management
  • Cross-Instrument Trading
  • Trading Configuration Panel
  • Trading from DOM
  • Cross Trading

5. Indicators

  • Display And Settings
  • Cumulative Volume Delta
  • Large Lot Tracker
  • Imbalance Indicators
  • Strength Level Indicator
  • Correlation Tracker
  • MBO Bundle Installation Guide

6. Multibook

  • Introduction to Multibook
  • Multibook Synthetic Instruments
  • Multibook vs Multibook Customizer
  • How to Install Multibook
  • Multibook FAQ

7. Strategies

  • Automated Strategies
  • Automated Strategies FAQ

8. Partnerships

  • Thinkorswim (TOS)
  • Coinbase Derivatives Exchange
  • Coinbase Derivatives - Nano Bitcoin

9. Bookmap Wiki

  • Iceberg Orders Tracker
  • Market Mechanics

10. Help

  • Bookmap Basics FAQ
  • Bookmap Performance FAQ
  • Bookmap For Crypto FAQ
  • Bookmap Marketplace FAQ
  • MBO Bundle FAQ
  • Multibook FAQ
  • Glossary
  • Release Notes

11. Errors

  • General Errors And Crashes
  • Performance Issues
  • dxFeed Data And Backfill Data Issues
  • Rithmic Issues
  • Other Issues

12. Appendices

  • Appendix I. Keyboard Hotkeys
  • Appendix II. Custom Notes
  • Appendix III. Special Orders
  • Appendix IV. Orders Format
  • Appendix V. Colour Value Names

Rithmic Issues

Rithmic Connection Issues: Invalid Credentials

screenshot

While configuring connectivity in Bookmap, pay attention to the Rithmic System/Gateway combination. If you are not sure what Gateway should be set to, use the default settings (however it would be best to use the closest gateway).

If you are using R-Trader and the Plugin mode please make sure that you have entered the same credentials for both connections.

Rithmic Inconsistent MBO Data Received

screenshot

It is a minor issue caused by inconsistent MBO data. Follow the steps displayed in the window.

You can reasonably safely continue, just press Continue, and when it pops up again check Ignore further minor errors and press Continue again. It is not dangerous and in this specific case will only affect MBO-based indicators.

Data Latency Spike Detected

screenshot

This message appears when the data is delayed in a specific time interval. It could be caused by the low speed of the Internet connection or at the data provider side.

Regardless of where data is delayed (on a Rithmic server or while being transmitted to the client), we try to detect the fact that server-side timestamps start lagging.

Selecting the closest gateway makes sense, please review more details in this article.

Also, you can decrease the amount of data by turning on Aggregation on the Connectivity Configuration window.

Rithmic Contact Details

If you continue to have issues when connecting to the Rithmic data feed, please contact their dedicated support team.

You can call 877 408 0008 or email support@rithmic.com.

Check the Rithmic website for more information.

← dxFeed Data And Backfill Data IssuesOther Issues →
  • Rithmic Connection Issues: Invalid Credentials
  • Rithmic Inconsistent MBO Data Received
  • Data Latency Spike Detected
  • Rithmic Contact Details
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